A little help,
when you need it.

We’re preparing the first iPhone beta. Until is not yet publicly available on the App Store. This website will link to the real download when it is ready.

The launch plan includes your first three shared memories free, followed by an optional one-time purchase for further memories. One purchase covers both people in the connected pair; you do not each need to buy it. The unlock has no recurring subscription.

The App Store will display the local price before you confirm. Opened memories remain readable without buying more access. See the terms for purchase and restoration details.

Check the email address and your junk folder. Use the newest sign-in message. A code has eight digits and expires after ten minutes; wait at least a minute before requesting another.

The sender is Until at hello@mail.until.appsolutelyhandy.nl. For help, use the support address on this page.

Make sure the complete invitation was copied and neither person is already paired. Invitations last 24 hours, and creating a replacement cancels the old one.

Joining sends a request. The inviter needs to confirm the other person’s name before the pair is created. Share the invitation only with your intended person.

Open Until on both phones with a working internet connection. Your collection synchronizes automatically while the app is open. Saved contributions wait on your phone and retry when the connection returns.

Keep the app’s data intact. Clearing storage or reinstalling can remove the archive and keys. An arrival notification is a helpful nudge, not proof that a moment has been saved on the receiving phone.

Open Until on both phones, keep the apps visible, allow Bluetooth access and bring the phones nearby. Compare the phone identities together and make sure both collections have synchronized. Both people must choose to be ready.

If opening is interrupted, follow the app’s reconnect or resume message. Don’t clear app data to start over. Bluetooth reachability is not a guarantee of a particular distance.

The title and description of your next collection synchronize between your paired phones. Those shared details are carried into the memory when you open together.

Editing the title or description of a memory that has already opened changes your local copy only.

There is currently no supported backup, archive export or replacement-phone recovery. Email sign-in does not recreate missing encryption keys. If your old phone still works, keep Until and its data intact and contact us before moving or reinstalling.

Restore purchases restores eligible paid access, not your memories. It cannot recover the local archive, keys, notes or photos. Keep original photos separately.

Open account settings in Until and choose Unpair or Delete account, then follow the confirmation. These are different from signing out. You choose whether to keep opened memories on this phone or erase your local copies.

Keeping memories is not a backup. Remote deletion continues through the service’s cleanup process, and neither option erases the other person’s already opened copies. Read about deletion and retention.

If you cannot access the app, email us from your account address where possible. We may need limited information to verify the request. Never send a sign-in code or encryption key.

Arrival alerts are optional. Choose Turn on notifications in your space when it is available and allow notifications in iPhone Settings. Device settings, connection state and the beta configuration can affect delivery.

Alerts contain a generic message, not a note, photo, sender name or content key. They may not arrive while a phone is disconnected. Opening Until still synchronizes saved contributions independently of alerts.

Once purchases are available, use Restore purchases while signed in to the original Until account and the Apple account that made the purchase. If the original Until account was deleted, contact support to help resolve purchase ownership; a new Until account does not automatically inherit the purchase. Contact us if the unlock does not appear, including the app version and a description of the problem. Do not send full card details.

For an App Store refund, use Apple’s refund process. You can also contact us for help or to exercise rights you have under applicable consumer law.